No-Show and Cancellation Policy

At Snake River Mental Health, we are committed to providing quality care to all our patients. To ensure that appointment times are used effectively, we ask for at least 24 hours’ notice if you need to cancel or reschedule an appointment.

Same-Day Cancellation Policy

If we do not receive 24 hours' notice, your appointment will be considered a same-day cancellation and will be subject to the following:

For Patients with Medicaid or Medicare Insurance

• If a same-day cancellation or no-show occurs, you will be placed on a waitlist for upcoming same-day availability.

• After your missed appointment, our schedulers will reach out when a same-day opening becomes available to offer you an appointment.

• You are not required to take the first offered same-day appointment if it does not work for you. You will remain on the waitlist until a same-day appointment is scheduled and completed. 

For Patients with Commercial Insurance or Self-Pay

• Due to the telemedicine nature of our practice, all out-of-pocket charges are due before services are rendered.

• If a same-day cancellation occurs, your card may still be charged for a co-pay, co-insurance, or self-pay fee, even though no services were provided.

• In this case, Snake River Mental Health will make efforts to reschedule your appointment within two calendar weeks (this week or the following week, approximately 5-7 business days). Your payment will be applied to the rescheduled appointment.

• If you are unable to reschedule within this timeframe, 50% of the fees paid will be refunded. The remaining 50% will be retained to account for scheduling efforts and the provider's time.

Missed Appointments & Dismissal Policy

For all patients, regardless of insurance type, it is our policy that three to five (3-5) missed appointments (including no-shows and same-day cancellations) may result in dismissal from the practice. Dismissal and any policy exceptions will be considered on a case-by-case basis.

We appreciate your understanding and cooperation in helping us provide care to all patients in need. If you have any questions regarding this policy, please contact our office.

Financial Policy

At Snake River Mental Health, we are committed to providing high-quality care while ensuring transparency in our financial policies. Please take a moment to review our payment expectations.

Insurance & Payment Responsibility

We are happy to bill your insurance provider as a courtesy, but ultimately, you are responsible for any costs not covered by your plan. This includes copays, coinsurance, deductibles, and any other balances that may apply.

Payments & Credit Card on File

To make the billing process simple and efficient, we require a credit or debit card to be securely stored on file. This card will be used for:

• Copays, deductibles, and coinsurance amounts.

• Any outstanding balances not covered by insurance.

• Self-pay services, if applicable.

Payments are processed before your appointment unless other arrangements have been made in advance. It is your responsibility to ensure your payment information is accurate and up to date.

Insurance Payments Sent to You

If your insurance company sends payment directly to you for services provided by Snake River Mental Health, you are required to forward that payment to us within 48 hours. If the payment is not received, we may charge your card on file to settle the balance.

Missed Payments & Collections

Failure to pay for services may result in appointment cancellations or delays in receiving care. If an outstanding balance is sent to collections, you will be responsible for any additional fees incurred.

Updating Payment Information

If you need to change your preferred payment method, please notify our office promptly or update your information through our secure patient portal.

We appreciate your cooperation and are happy to answer any questions regarding our financial policies.

Privacy Policy

Snake River Mental Health is committed to protecting the privacy and security of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. This notice explains how your health information may be used, disclosed, and protected and obtains your consent for the release of information, if applicable. 

Use & Disclosure of Protected Health Information

• Treatment - Coordinating care among other healthcare providers, pharmacies, or other applicable entities. 

• Payment - Billing my insurance company or other responsible parties.

• Healthcare Operations - Quality improvement, compliance audits, and administrative functions. 

PHI may also be disclosed as required by law or in cases of medical emergencies, threats to safety, public health concerns, or if required by a court of law. Any other use or disclosure of my health information requires my written authorization, which I may revoke at any time. 

Patient Rights 

I understand I have the right to:

• Request restrictions on how my PHI is used or disclosed.

• Receive confidential communications about my healthcare. 

• Inspect and obtain a copy of my medical records. 

• Request corrections to my health information. 

• File a complaint if I believe my privacy rights have been violated.